Remote Call Center Assistant

Job Description:

Malaysia Airports Holdings Berhad is seeking a Remote Call Center Assistant to join our team in Kuala Lumpur, Malaysia. This position is part-time and at the Associate Level, requiring a minimum of 3 years of experience in a similar role. As a Remote Call Center Assistant, you will be responsible for providing excellent customer service through phone calls, emails, and other virtual communications.

Responsibilities: 1. Handle incoming calls and emails from customers regarding inquiries, complaints, and feedback. 2. Provide accurate and timely information to customers, addressing their needs and concerns effectively. 3. Assist customers with booking flights, managing reservations, and other related tasks. 4. Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues. 5. Collaborate with team members to improve overall customer service processes and procedures. 6. Maintain a high level of professionalism and courtesy while interacting with customers.

Requirements: 1. Passionate about delivering exceptional customer service. 2. Independent worker who can thrive in a remote work environment. 3. Strong decision-making skills and the ability to prioritize tasks effectively. 4. Experience in people management and conflict resolution. 5. Excellent communication skills, both verbal and written. 6. Proficient in using computer systems and virtual communication tools. 7. Ability to work flexible hours and adapt to changing priorities.

Benefits: - Dental insurance - Employee discounts - Disability insurance

Working Environment: At Malaysia Airports Holdings Berhad, you will flourish in a culture that embraces change and responds resiliently to challenges. We value teamwork, innovation, and personal growth, providing opportunities for professional development and career advancement.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.