Call Center Assistant

Job Description:

Westports Holdings Berhad is seeking a dedicated and reliable Call Center Assistant to join our team in Kuala Lumpur. As an Associate Level position, the successful candidate will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Answering inbound calls and responding to customer inquiries in a professional and timely manner. 2. Making outbound calls to follow up with customers on unresolved issues or to provide updates on their inquiries. 3. Handling customer complaints and finding satisfactory resolutions to ensure customer satisfaction. 4. Inputting customer information and updates accurately into the company's database. 5. Collaborating with team members to ensure a seamless customer experience. 6. Adhering to company policies and procedures at all times.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Ability to multitask and prioritize tasks effectively. 4. Strong adaptability to handle various customer situations. 5. Exceptional time management skills to meet deadlines and quotas. 6. Familiarity with CRM software is preferred.

Personality Traits: 1. Dedicated: A strong work ethic and commitment to providing excellent customer service. 2. Reliable: Consistent and trustworthy in handling customer inquiries and issues.

Soft Skills: 1. Adaptability: Ability to perform well in a fast-paced environment and adjust to changing circumstances. 2. Time Management: Efficiently manage time to meet customer needs and deadlines.

Benefits: 1. Employee discounts on company products. 2. Joining Bonus for new hires. 3. Retirement plan options for long-term financial security.

Working Environment: At Westports Holdings Berhad, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusivity, creating a welcoming and supportive environment for all employees.

Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 3, 2024

Join our team and be a part of our commitment to delivering exceptional customer service at Westports Holdings Berhad! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.