Remote Call Center Assistant

Job Description:

We are looking for a dedicated and energetic Remote Call Center Assistant to join our team at Digi.Com Berhad in Johor Bahru, Johor, MY. As a part-time entry-level position, you will be responsible for providing exceptional customer service to our clients over the phone.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Assist customers with inquiries, concerns, and problem resolution. 3. Provide accurate information about our products and services. 4. Update customer records and maintain accurate documentation. 5. Follow communication scripts and guidelines to ensure consistency and quality service. 6. Collaborate with team members to achieve customer satisfaction goals. 7. Meet and exceed call center metrics and key performance indicators. 8. Maintain a positive attitude and create a friendly and welcoming atmosphere for customers.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service or call center role. 3. Excellent communication skills and a pleasant phone demeanor. 4. Ability to work remotely and independently. 5. Strong cooperation skills to work effectively in a team environment. 6. Analytical skills to assess customer needs and provide solutions. 7. Proficiency in basic computer applications. 8. Must have a dedicated home workspace with a reliable internet connection. 9. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: 1. Free food provided during shifts. 2. Medical coverage for part-time employees. 3. Paid sick leave for eligible employees.

Working Environment: At Digi.Com Berhad, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and supportive atmosphere where all team members can thrive and grow.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to Apply: July 12, 2024.

If you meet the requirements and are interested in joining our team as a Remote Call Center Assistant, please submit your application before the deadline. We look forward to welcoming you to the Digi.Com Berhad family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.