Call Center Assistant - Work from home

Job Description:

MYEG Services Berhad is seeking a dedicated and motivated Call Center Assistant to join our team on a part-time basis. This position allows for remote work from home in Kuala Lumpur, Malaysia. As an Associate Level employee, the ideal candidate should have at least 2 years of experience in a customer service or call center role.

Responsibilities: 1. Answer incoming calls and respond to customer queries in a professional and friendly manner. 2. Provide information about products and services, take orders, and assist customers with any issues they may be experiencing. 3. Handle customer complaints and provide appropriate solutions within a timely manner. 4. Escalate complex issues to the appropriate department for resolution. 5. Keep accurate records of customer interactions, transactions, comments, and complaints. 6. Follow communication procedures, guidelines, and scripts when handling different topics or challenging situations. 7. Meet personal and team targets set by the company. 8. Stay up to date on product knowledge and company information. 9. Collaborate with team members and other departments to ensure customer satisfaction.

Requirements: 1. Must be driven and hardworking with a strong work ethic. 2. Excellent communication skills, both verbal and written. 3. Critical thinking skills to analyze situations and make appropriate decisions. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent. 6. Reliable internet connection and comfortable working from home. 7. Proficiency in basic computer programs and software. 8. Previous experience in a customer service or call center role is preferred.

Benefits: - Employee discounts on company products and services. - Paid Time Off (PTO) for vacation and personal days. - Paid sick leave for when you are under the weather. - Opportunities for career growth and advancement within the company.

Working Environment: At MYEG Services Berhad, we value strong connections and treat our colleagues like an extended family. We believe in creating a positive and supportive work environment where everyone can thrive and succeed.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.