Call Center Assistant - Work from home

Job description:

Petron Malaysia is seeking a Call Center Assistant to join our team on a part-time basis, working from home in Kuala Lumpur, Malaysia. This entry-level position requires at least 1 year of experience in a customer service or call center role. The ideal candidate will be independent, hardworking, adaptable, and possess strong emotional intelligence.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing product information, resolving customer complaints, and processing orders - Making outbound calls to follow up on customer issues or sales leads - Documenting all interactions in the customer database - Collaborating with team members to ensure excellent customer service - Meeting and exceeding performance metrics related to call quality, customer satisfaction, and productivity

Requirements: - High school diploma or equivalent - 1+ years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Proficiency in using computers and customer service software - Ability to work independently and in a team environment - Strong problem-solving skills and attention to detail - Availability to work flexible hours, including evenings and weekends

Benefits: - Free food - Training & professional development opportunities - Paid Time Off (PTO)

Working environment: At Petron Malaysia, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. You will be supported by a dedicated team and have the opportunity to grow and develop in your career.

Deadline to apply: July 12, 2024

Equal opportunity statement: Petron Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are welcome and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.