Remote Call Center Associate

Job Description:

Boustead Holdings Berhad is seeking a Remote Call Center Associate to join our team in Kuala Lumpur, MY. This part-time, entry-level position requires individuals who are resourceful, passionate, detail-oriented, and thrive in a fast-paced environment. As a Call Center Associate, you will be responsible for providing exceptional customer service through inbound and outbound calls, addressing customer inquiries and concerns, processing orders, and resolving issues in a timely and professional manner. This position requires excellent communication skills, the ability to multitask, and a strong desire to deliver top-notch service to our customers.

Responsibilities: - Handle incoming calls from customers and ensure all inquiries are addressed promptly and accurately - Make outbound calls to follow up on customer orders, requests, or issues - Process orders efficiently and accurately - Troubleshoot and resolve customer issues and complaints in a timely manner - Maintain customer records and update information as necessary - Collaborate with other team members to ensure a seamless customer experience - Adhere to company policies and procedures at all times

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Ability to work independently and in a team environment - Strong organizational and time management skills - Previous customer service experience is a plus but not required - Must be resourceful, passionate, and have a strong desire to help others - Soft skills in planning and cooperation are essential - Must be willing to undergo training and professional development opportunities

Benefits: - Dental insurance - Travel opportunities - Training and professional development programs

Working Environment: At Boustead Holdings Berhad, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team values collaboration, innovation, and continuous improvement, creating a supportive and dynamic work environment for all employees.

Equal Opportunity Statement: Boustead Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. We encourage all qualified individuals to apply for this position.

Deadline to apply: June 1, 2024

We look forward to welcoming a motivated and dedicated Call Center Associate to our team in Kuala Lumpur. Apply now to join a dynamic and growing company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.