Call Center Manager

Job Description:

We are looking to hire a part-time Call Center Manager to join our team at Celcom Axiata Berhad in Johor Bahru, Johor, MY. As an Associate Level Call Center Manager, you will be responsible for overseeing the daily operations of our call center and ensuring that we provide excellent customer service to our clients.

Responsibilities: 1. Develop and implement call center policies and procedures to ensure efficient and effective operations. 2. Manage a team of call center agents and provide coaching and support as needed. 3. Monitor and analyze call center metrics to identify areas for improvement and implement strategies to increase productivity and customer satisfaction. 4. Handle escalated customer complaints and issues in a timely and professional manner. 5. Conduct performance evaluations for call center agents and provide feedback for improvement. 6. Collaborate with other departments to ensure seamless communication and integration of services. 7. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. At least 5 years of experience in call center management or a related field. 2. Independent and motivated with a strong work ethic. 3. Excellent communication and interpersonal skills. 4. Attention to detail and strong decision-making abilities. 5. Ability to handle a fast-paced work environment and adapt to changing circumstances. 6. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Paid overtime - Parental leave - Dental insurance

Working Environment: At Celcom Axiata Berhad, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone can thrive and succeed.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to providing a diverse and inclusive workplace for all employees.

Deadline to apply: 2024-05-06

We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.