Call Center Manager

Job Description:

YTL Corporation Berhad is seeking a passionate and energetic Call Center Manager to join our team in Malacca City, Melaka. As a mid-to-senior level professional with at least 6 years of experience in call center management, you will be responsible for leading and overseeing our call center operations to ensure the highest level of customer service and satisfaction.

Responsibilities: 1. Manage and supervise a team of call center agents to ensure productivity and performance targets are met. 2. Develop and implement strategies to improve customer service and call center efficiency. 3. Monitor and evaluate call center performance metrics, such as call volume, response time, and customer satisfaction. 4. Conduct regular training sessions for call center staff to enhance their communication and problem-solving skills. 5. Handle escalated customer complaints and ensure timely resolution. 6. Implement quality assurance procedures to maintain high standards of service delivery. 7. Collaborate with other departments to streamline processes and improve overall customer experience. 8. Stay updated on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree or equivalent experience in a related field. 2. At least 6 years of experience in call center management. 3. Strong leadership and communication skills. 4. Excellent time management and organizational abilities. 5. Passion for delivering exceptional customer service. 6. Ability to thrive in a fast-paced and dynamic environment. 7. Proficiency in Microsoft Office and call center software.

Personality Traits: - Energetic - Passionate

Soft Skills: - Time Management - Communication

Benefits: - Free accommodation - Travel & spending expenses - Company equipment

Working Environment: At YTL Corporation Berhad, we believe in giving back to the community through corporate social responsibility initiatives. As a Call Center Manager, you will have the opportunity to contribute to meaningful projects that make a positive impact on society.

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified individuals to apply for our job opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: 2024-05-11

Join us in making a difference and take your career to the next level as a Call Center Manager at YTL Corporation Berhad! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.