Remote Call Center Manager

Job Description:

Gamuda Berhad is seeking a part-time Remote Call Center Manager to join our team in Johor Bahru, Johor, MY. As an Associate Level Remote Call Center Manager, you will be responsible for overseeing a team of remote call center agents and ensuring the highest level of customer service is provided to our clients.

Responsibilities: 1. Manage and supervise a team of remote call center agents. 2. Monitor and track performance metrics to ensure team goals are met. 3. Provide ongoing training and development opportunities for team members. 4. Handle escalated customer inquiries and issues. 5. Implement strategies to improve customer satisfaction and retention. 6. Collaborate with other departments to improve processes and procedures. 7. Utilize technology to optimize call center operations. 8. Conduct regular performance evaluations and provide feedback to team members. 9. Stay up to date on industry trends and best practices in call center management. 10. Maintain a positive and professional attitude in a remote work environment.

Requirements: 1. 5 years of experience in call center management. 2. Independent and dedicated personality traits. 3. Strong communication and innovation skills. 4. Proven ability to lead and motivate a team. 5. Excellent problem-solving skills. 6. Experience working in a remote or virtual environment is a plus. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Dental insurance. 2. Remote work flexibility. 3. Paid overtime.

Working Environment: At Gamuda Berhad, we prioritize employee well-being by offering health and wellness initiatives to support a healthy work-life balance. We believe in fostering a positive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: 2024-05-11

Equal Opportunity Statement: Gamuda Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.