Remote Call Center Manager

Job Description:

We are currently seeking a dedicated and energetic Remote Call Center Manager to join our team at Axiata Group Berhad. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in call center management.

Responsibilities: - Manage a remote team of call center agents, providing guidance, support, and motivation to ensure high performance and exceptional customer service - Develop and implement strategies to improve call center operations, including optimizing processes and increasing efficiency - Monitor and analyze call center metrics to track performance, identify areas for improvement, and make data-driven decisions - Conduct regular coaching and training sessions for call center agents to enhance their skills and knowledge - Collaborate with other departments to ensure seamless communication and coordination across the organization - Handle escalated customer inquiries and provide timely and effective solutions - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Bachelor's degree in Business Administration or a related field (preferred) - Proven experience in call center management, with a track record of success in driving performance and meeting KPIs - Strong communication and persuasion skills - Ability to work effectively in a remote team environment - Proficiency in call center software and CRM systems - Excellent problem-solving and decision-making abilities - Flexibility to work part-time hours

Personality Traits: - Dedicated - Energetic

Soft Skills: - Communication - Persuasion

Benefits: - Visa sponsorship - Profit sharing - Free food

Working Environment: At Axiata Group Berhad, we are committed to environmental responsibility and sustainable practices. Our team works together to create a positive and inclusive work environment where everyone can thrive.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.