Remote Call Center Officer

Job Description:

Hilton is seeking a dedicated and reliable Remote Call Center Officer to join our team in Malacca City, Melaka. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities: - Handle inbound and outbound calls from hotel guests to assist with inquiries, reservations, and customer service issues - Provide exceptional service to ensure guest satisfaction and loyalty to the Hilton brand - Utilize negotiation skills to handle any customer complaints or issues in a professional and timely manner - Collaborate with team members and other departments to ensure a seamless guest experience - Meet and exceed performance metrics and goals set by the company

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong negotiation skills and ability to handle difficult situations with diplomacy - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Flexibility to work evenings, weekends, and holidays as needed

Personality Traits: - Dedicated: Commitment to providing exceptional service to our guests - Reliable: Demonstrated track record of being dependable and trustworthy

Soft Skills: - Negotiation: Ability to resolve conflicts and find mutually beneficial solutions - Cooperation: Willingness to work collaboratively with team members and other departments

Benefits: - Travel opportunities to visit Hilton properties around the world - Remote work flexibility to provide a better work-life balance - Paid Time Off (PTO) for vacation, sick days, and personal time - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected status.

Deadline to apply: May 11, 2024

If you have a passion for delivering exceptional customer service and are looking for a part-time remote opportunity with a global hospitality company, we encourage you to apply to join the Hilton team in Malacca City, Melaka.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.