Remote Call Center Representative

Job Description:

Kenanga Investment Bank Berhad is seeking a part-time Remote Call Center Representative to join our team in Malacca City, Melaka, MY. The ideal candidate will have at least 4 years of experience in a similar role and possess a reliable and resourceful personality.

Responsibilities: - Handle inbound and outbound calls from customers to provide information about our products and services - Resolve customer inquiries and complaints in a professional and timely manner - Upsell products and services to customers as needed - Maintain accurate records of customer interactions in the database - Collaborate with other team members to ensure customer satisfaction - Meet and exceed performance goals set by the company

Requirements: - 4 years of experience in a call center or customer service role - Excellent presentation skills - Strong people management skills - Reliable and resourceful personality - Ability to work independently and as part of a team - Excellent communication skills - High school diploma or equivalent

Benefits: - Paid sick leave - Joining Bonus - Free accommodation for remote work

Working Environment: Kenanga Investment Bank Berhad is dedicated to understanding and exceeding customer expectations. Our team works together to provide the best possible service to our customers.

Deadline to apply: 2024-05-02

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.