Call Center Specialist

Job Description:

Telekom Malaysia Berhad is seeking a part-time Call Center Specialist to join our team in George Town, Penang, MY. As an Associate Level position, this role requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Handle incoming calls from customers regarding product inquiries, service questions, and general complaints - Provide excellent customer service by addressing customer concerns in a professional and timely manner - Manage customer accounts and update information as needed - Analyze call center data to identify trends and make recommendations for improvement - Collaborate with team members to ensure seamless communication and a positive work environment

Requirements: - Motivated and driven individual with a passion for customer service - Strong people management skills with the ability to handle difficult situations with ease - Analytical mindset with the ability to identify areas for improvement - Excellent communication skills, both verbal and written - Ability to work in a fast-paced environment and adapt to change quickly

Benefits: - Free food provided during shifts - Company equipment provided for job duties - Visa sponsorship for eligible candidates

Working Environment: At Telekom Malaysia Berhad, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork and collaboration, and encourage our employees to take initiative and drive positive change.

Deadline to Apply: Interested candidates have until May 6, 2024 to submit their application for the Call Center Specialist position.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.