Call Center Specialist

Job Description:

IOI Corporation Berhad is seeking a part-time Call Center Specialist to join our team in Malacca City, Melaka, MY. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Provide exceptional customer service by resolving customer inquiries or issues promptly and efficiently. 3. Document customer interactions and maintain accurate records in the database. 4. Collaborate with team members to improve overall customer satisfaction and retention. 5. Utilize resources effectively to address customer needs and escalate issues when necessary. 6. Meet and exceed performance targets related to call volume, resolution times, and customer satisfaction. 7. Stay updated on company products and services to effectively assist customers. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Resourceful and driven individual with excellent communication skills. 2. Strong planning and organizational skills with the ability to prioritize tasks effectively. 3. Demonstrated leadership abilities in a customer service environment. 4. Ability to work independently and collaboratively in a team setting. 5. Proficiency in Microsoft Office Suite and CRM software. 6. High school diploma or equivalent required; college degree preferred.

Benefits: 1. Travel and spending expenses covered by the company. 2. Company-provided equipment for remote work. 3. Paid Time Off (PTO) for part-time employees. 4. Opportunities for professional development and growth within the company.

Working Environment: At IOI Corporation Berhad, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, respect, and continuous improvement in all aspects of our work.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.