Remote Call Center Specialist

Job Description:

PPB Group Berhad is seeking a motivated and confident Remote Call Center Specialist to join our team in Kuala Lumpur, MY. This part-time Associate Level position requires a minimum of 3 years of experience in a call center or customer service role. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, issues, and requests - Provide exceptional customer service and resolve complaints in a timely and professional manner - Utilize CRM software to document customer interactions and update information as needed - Collaborate with team members to meet performance targets and maintain high levels of customer satisfaction - Adhere to company policies and procedures to ensure compliance with regulations and quality standards - Continuously seek opportunities to improve processes and enhance the overall customer experience

Requirements: - High school diploma or equivalent - Excellent verbal and written communication skills - Strong multitasking abilities and time management skills - Ability to work independently and as part of a team - Experience with CRM software is preferred - Must have a quiet and dedicated workspace for remote work

Personality traits: - Motivated - Confident

Soft skills: - Cooperation - Time management

Benefits: - Paid Time Off (PTO) - Employee discounts - Medical coverage

Working environment: At PPB Group Berhad, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

Join our team and make a positive impact on our customers and community. Apply now to become a Remote Call Center Specialist at PPB Group Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.