Chat Support Assistant

Job Description:

We are looking for a dedicated and hardworking Chat Support Assistant to join our team at Hartalega Holdings Berhad in Malacca City, Melaka, MY. As an Entry Level Chat Support Assistant, you will be responsible for providing excellent customer service and technical support to our clients through chat channels.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely manner through chat support - Providing technical support for our products and services - Escalating complex issues to appropriate teams for resolution - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to improve overall customer satisfaction - Keeping up-to-date with product knowledge and industry trends - Assisting with other administrative tasks as needed

Requirements: - Strong communication skills, both written and verbal - Ability to work efficiently in a fast-paced environment - Strong project management skills - Analytical mindset to solve problems effectively - Must be dedicated and hardworking - No prior experience required, but willingness to learn and grow within the company

Benefits: - Gym membership - Paid sick leave - Free food - Opportunity for growth and advancement within the company

Working Environment: At Hartalega Holdings Berhad, we empower our employees to take ownership and make impactful decisions. We value teamwork, creativity, and innovation in our work environment.

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and we welcome all qualified candidates to apply for our Chat Support Assistant position. We do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.