Chat Support Associate - Work from home

The Chat Support Associate at Eco World Development Group Berhad is a crucial role that allows individuals to work from the comfort of their own home. As a part-time position with entry-level seniority, we are seeking candidates who are driven, motivated, cooperative, and skilled in negotiation.

Responsibilities: 1. Provide excellent customer service and support through online chat platforms. 2. Address customer inquiries, issues, and complaints in a timely and professional manner. 3. Guide customers through the purchasing process and provide product information as needed. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members and other departments to ensure customer satisfaction. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Minimum of 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Effective problem-solving abilities and a strong attention to detail. 4. Ability to multitask and work well under pressure in a fast-paced environment. 5. Proficiency in using online chat platforms and other customer service tools. 6. Must have a reliable internet connection and a quiet workspace at home.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Travel and spending expenses covered for work-related activities. 3. Medical coverage for peace of mind.

At Eco World Development Group Berhad, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and are committed to equal opportunity in our hiring process.

Deadline to apply: 2024-05-14

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.