Chat Support Manager

Job Description:

We are seeking a dynamic and experienced Chat Support Manager to join our team at Boustead Holdings Berhad, located in Johor Bahru, Johor, MY. As a part-time Associate Level position, the Chat Support Manager will be responsible for managing a team of chat support agents and ensuring the delivery of exceptional customer service through chat interactions.

Responsibilities: - Manage and lead a team of chat support agents, including hiring, training, and performance evaluations - Develop and implement chat support strategies to enhance customer satisfaction and drive operational efficiency - Monitor chat interactions to ensure quality and consistency in responses - Analyze chat support metrics and KPIs to identify areas for improvement and optimization - Collaborate with cross-functional teams to address customer issues and provide timely resolutions - Stay informed on industry trends and best practices in chat support management - Provide support and guidance to chat agents in handling complex customer inquiries and escalations - Maintain accurate records of chat interactions and report on key performance indicators

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 5 years of experience in chat support or customer service management - Excellent communication and interpersonal skills - Strong leadership abilities and team management experience - Proficiency in chat support software and CRM tools - Resilient and adaptable personality traits - Creativity and adaptability in problem-solving - Ability to thrive in a fast-paced and changing environment

Benefits: - Gym membership - Relocation allowance - Disability insurance

Working Environment: At Boustead Holdings Berhad, we foster a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to be adaptable and innovative, contributing to a dynamic and collaborative work environment.

Deadline to Apply: 2024-05-07

Equal Opportunity Statement: Boustead Holdings Berhad is an equal opportunity employer and we welcome applications from all qualified candidates regardless of race, gender, age, religion, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.