Chat Support Manager

Job Description:

Sime Darby Berhad is looking for a detail-oriented and customer-focused Chat Support Manager to join our team in Malacca City, Melaka, MY. This part-time position at the associate level requires a minimum of 5 years of experience in a similar role.

Responsibilities: 1. Manage a team of chat support agents to deliver exceptional customer service through online chat platforms. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Monitor chat support metrics and KPIs to ensure team performance meets company standards. 4. Provide coaching and training to chat support agents to enhance their communication and problem-solving skills. 5. Collaborate with other departments to address customer issues and improve processes. 6. Stay up-to-date on industry trends and best practices in chat support management.

Requirements: 1. Driven and adaptable personality traits to thrive in a fast-paced environment. 2. Strong problem-solving skills and excellent communication abilities. 3. Bachelor's degree in a relevant field preferred. 4. Previous experience in customer service or chat support management. 5. Proficiency in chat support software and CRM tools. 6. Ability to work well under pressure and handle multiple tasks simultaneously.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Profit sharing opportunities. 3. Free accommodation during work hours. 4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage all qualified individuals to apply.

Deadline to apply: 2024-05-29

If you meet the requirements and are looking to join a dynamic team in a supportive working environment, we encourage you to apply for the Chat Support Manager position at Sime Darby Berhad today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.