Remote Chat Support Manager

Job Description:

PPB Group Berhad is seeking a passionate and energetic Remote Chat Support Manager to join our team in Kuala Lumpur, Malaysia. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer support or a related field.

Responsibilities: 1. Manage a team of remote chat support agents to ensure exceptional customer service delivery. 2. Monitor chat interactions to ensure quality and accuracy. 3. Develop and implement chat support strategies to improve customer satisfaction. 4. Provide coaching and training to chat support agents as needed. 5. Collaborate with other departments to resolve customer issues effectively. 6. Analyze chat support data to identify trends and make recommendations for improvements. 7. Stay up to date on industry best practices and trends in chat support. 8. Handle escalated customer inquiries and complaints. 9. Monitor chat support performance metrics and KPIs.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Proven experience in customer support or a similar role. 3. Excellent communication and interpersonal skills. 4. Strong attention to detail and the ability to multitask. 5. Ability to work independently and as part of a team. 6. Proficient in chat support tools and systems. 7. Ability to remain calm under pressure. 8. Knowledge of customer relationship management principles. 9. Strong problem-solving skills.

Personality Traits: 1. Passionate about providing excellent customer service. 2. Energetic and enthusiastic about chat support.

Soft Skills: 1. Attention to detail. 2. Cooperation.

Benefits: 1. Profit sharing. 2. Life insurance. 3. Gym membership. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

Deadline to apply: July 22, 2024.

If you meet the requirements and are excited about the opportunity to become our Remote Chat Support Manager, please submit your application before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.