Chat Support Officer

Job Description:

We are looking for a part-time Chat Support Officer to join our team at Axiata Group Berhad in Johor Bahru, Johor, MY. As an Associate Level position, we require a candidate with at least 2 years of experience in a similar role. The ideal candidate will be independent, driven, and possess excellent people management and analysis skills.

Responsibilities: - Provide chat support to customers in a professional and efficient manner - Resolve customer issues and inquiries promptly and accurately - Manage multiple chat conversations simultaneously - Document and maintain accurate records of customer interactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Identify and escalate any potential issues to management

Requirements: - Minimum of 2 years of experience in customer service or chat support - Strong communication skills and ability to multitask effectively - Independent and driven personality traits - Excellent people management and analysis skills - Experience working in a fast-paced environment - Proficiency in using chat support software and Microsoft Office Suite - Ability to work flexible hours as needed

Benefits: - Free food provided during working hours - Retirement plan options available - Travel and spending expenses covered for work-related activities

Working Environment: At Axiata Group Berhad, we uphold the highest standards of ethical conduct and integrity. We provide a supportive and inclusive work environment where all employees are encouraged to grow and succeed.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.