Remote Chat Support Officer

As a Remote Chat Support Officer at YTL Corporation Berhad, you will be responsible for providing exceptional customer service and support to clients through online chat channels. This part-time entry-level position requires zero years of experience but values resourcefulness, reliability, emotional intelligence, and persuasion skills.

Responsibilities: 1. Engage with customers through chat to provide support, answer inquiries, and resolve issues in a timely and professional manner. 2. Assist customers with product or service-related questions, troubleshooting, and technical support. 3. Utilize company resources and knowledge base to provide accurate information and solutions to customers. 4. Document customer interactions and maintain detailed records of inquiries and resolutions. 5. Collaborate with the team to improve customer service processes and enhance overall customer experience.

Requirements: 1. Must be resourceful and reliable in handling customer inquiries and resolving issues. 2. Possess strong emotional intelligence to empathize with customers and provide personalized support. 3. Demonstrated persuasion skills to influence customer decisions and promote product or service offerings. 4. Excellent communication skills, both verbal and written. 5. Ability to multitask and work in a fast-paced environment. 6. Proficient in using chat support platforms and customer service software.

Benefits: 1. Travel and spending expenses covered. 2. Medical coverage for part-time employees. 3. Parental leave for eligible employees. 4. Opportunities for professional development and growth. 5. Employee wellness programs and initiatives to prioritize well-being.

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you are a motivated individual with a passion for customer service and are looking to join a supportive and inclusive work environment, apply for the Remote Chat Support Officer position by the deadline of July 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.