Chat Support Representative - Work from home

Job Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Chat Support Representative for MR DIY Group. This is a part-time remote position where you will have the opportunity to work from home. As an Associate Level employee, you should have at least 3 years of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries and provide support through our chat platform. 2. Resolve customer complaints and issues in a timely and professional manner. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Maintain accurate and detailed records of customer interactions. 5. Identify and escalate any complex issues to the appropriate team members. 6. Keep up-to-date with product knowledge to provide accurate information to customers.

Requirements: 1. Excellent written and verbal communication skills. 2. Ability to multitask and prioritize in a fast-paced environment. 3. Strong attention to detail and problem-solving skills. 4. Ability to work independently with minimal supervision. 5. Hardworking and driven attitude. 6. Proven time management skills. 7. Previous experience in a customer service role is preferred.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Employee discounts on MR DIY products. 3. Disability insurance coverage. 4. Opportunity to work from home and enjoy autonomy in your role. 5. Collaborative and supportive working environment.

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.