Chat Support Representative - Work from home

Job Description:

Petron Malaysia is seeking a motivated and detail-oriented Chat Support Representative to join our team. This position will allow you to work from the comfort of your own home, providing support for our customers through chat interactions. As a Chat Support Representative, you will be responsible for assisting customers with inquiries, troubleshooting issues, and providing a high level of customer service.

Responsibilities: - Engage with customers through chat to provide support and assistance - Respond to customer inquiries in a timely and professional manner - Troubleshoot technical issues and provide solutions - Educate customers on products and services - Maintain accurate records of customer interactions - Collaborate with team members to improve processes and procedures - Meet performance goals and targets set by management

Requirements: - 2 years of experience in customer service or a related field - Hardworking and adaptable personality traits - Strong planning and attention to detail skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - High school diploma or equivalent required - Must have a reliable internet connection and a quiet workspace at home

Benefits: - Disability insurance - Joining Bonus - Relocation allowance

Working Environment: At Petron Malaysia, we prioritize quality in all aspects of our work, products, and services. As a Chat Support Representative, you will be expected to uphold these standards and provide exceptional support to our customers.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.