Chat Support Specialist - Work from home

Job Description:

Hilton is seeking a motivated and dynamic Chat Support Specialist to join our team on a part-time basis. This position offers the opportunity to work from home, providing support to our valued customers in Malacca City, Melaka, MY. As a Chat Support Specialist at Hilton, you will play a critical role in delivering exceptional customer service through chat-based interactions.

Responsibilities: - Respond promptly to customer inquiries via chat, providing accurate and helpful information - Resolve customer issues and complaints in a timely and professional manner - Maintain a positive, empathetic, and professional attitude towards customers at all times - Collaborate with team members to ensure seamless customer support and satisfaction - Utilize critical thinking and decision-making skills to effectively address customer needs - Meet and exceed established customer service metrics and goals - Demonstrate resilience and resourcefulness in handling challenging situations - Perform other duties as assigned by management

Requirements: - 4 years of experience in customer service or a related field - Strong written communication skills with a high level of accuracy and attention to detail - Ability to work independently and prioritize tasks effectively - Proficient in using chat support software and other relevant tools - Resilient and resourceful personality traits - Critical thinking and decision-making skills - High school diploma or equivalent required; associate's degree preferred

Benefits: - Travel opportunities - Relocation allowance - Paid Time Off (PTO) - Cultivate a sense of ownership and responsibility at every level

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other legally protected status.

Deadline to apply: 2024-07-07

If you meet the requirements for this position and are passionate about delivering exceptional customer service, we encourage you to apply for the Chat Support Specialist role at Hilton today. Join our team and be a part of delivering unforgettable experiences to our customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.