Remote Client Relations Representative

Job description:

We are looking for a Remote Client Relations Representative to join our team at Malaysia Airlines Berhad. As a part-time position located in Malacca City, Melaka, MY, this role is perfect for individuals who are confident, reliable, and have a passion for delivering exceptional customer service.

Responsibilities: - Manage customer inquiries and issues through various communication channels, including phone, email, and chat - Build strong relationships with clients to ensure their needs are met and exceeded - Provide accurate and timely information about our products, services, and policies - Collaborate with other team members to resolve customer concerns and improve overall customer experience - Document all customer interactions and maintain accurate records in our CRM system - Stay up-to-date on company products, services, and promotions to effectively communicate with clients - Identify opportunities for upselling and cross-selling to increase customer satisfaction and company revenue - Participate in regular training sessions to improve customer service skills and product knowledge

Requirements: - 1 year of experience in customer service or client relations - Excellent communication skills, both written and verbal - Strong people management skills with the ability to build rapport and trust with clients - Team player who thrives in a collaborative work environment - Proficient in using technology and CRM systems - Ability to work independently and prioritize tasks effectively - Must have a reliable internet connection and a quiet workspace to work remotely

Benefits: - Free food provided during work hours - Dental insurance coverage - Parental leave for eligible employees

Working environment: Our company is committed to fostering a dynamic workplace that values teamwork, innovation, and shared success. We believe in creating a supportive and empowering environment where every team member can thrive and grow professionally.

Deadline to apply: 2024-05-18

Equal opportunity statement: Malaysia Airlines Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce where all employees are respected and valued for their unique contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.