Client Relations Representative - Work from home

As a Client Relations Representative at SIRIM Berhad, you will play a crucial role in maintaining positive relationships with our clients and ensuring their satisfaction with our products and services. This is a remote, part-time position based in Johor Bahru, Johor, MY, with the opportunity to work from the comfort of your own home.

Responsibilities: - Communicate with clients via phone, email, and other channels to address their inquiries and concerns - Provide information about products and services, as well as troubleshooting assistance when needed - Resolve client issues in a timely and efficient manner, ensuring a high level of customer satisfaction - Collaborate with other team members to coordinate responses and solutions for clients - Maintain accurate records of client interactions and transactions - Continuously seek opportunities to improve the client experience and suggest enhancements to our processes

Requirements: - At least 2 years of experience in customer service or a related field - Excellent communication skills and a customer-centric approach - Ability to work independently and prioritize tasks effectively - Resilient and motivated to provide the best support to clients - Strong problem-solving skills and a knack for conducting research - Proficiency in using CRM software and other customer service tools

Benefits: - Company transportation for in-person meetings or training sessions - Retirement plan to help you secure your financial future - Medical coverage to ensure your well-being

Working environment: At SIRIM Berhad, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to thrive and grow professionally.

Deadline to apply: May 23, 2024

Equal opportunity statement: SIRIM Berhad is an equal opportunity employer and we welcome applications from individuals of all backgrounds and experiences. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. Join us in our mission to deliver exceptional service to our clients while fostering a diverse and inclusive workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.