Client Relations Specialist - Work from home

We are looking for a dynamic and driven Client Relations Specialist to join our team at Telekom Malaysia Berhad. This is a part-time, entry-level position that offers the opportunity to work from home.

Responsibilities: 1. Communicate with clients via phone, email, and online chat to address their inquiries and resolve any issues in a timely and professional manner. 2. Build and maintain strong relationships with clients to ensure their satisfaction and loyalty to the company. 3. Collaborate with other team members to develop strategies for improving client relations and enhancing the overall customer experience. 4. Provide feedback to management on client needs, preferences, and trends in order to inform business decisions. 5. Assist in the development and implementation of client retention programs and initiatives. 6. Maintain accurate records of client interactions and transactions in the company's database.

Requirements: 1. Strong communication skills and the ability to empathize with clients. 2. A high level of emotional intelligence and the ability to navigate sensitive situations with diplomacy and tact. 3. Innovative thinking and a proactive approach to problem-solving. 4. Confidence in dealing with clients and the ability to build rapport quickly. 5. Must be self-motivated and able to work independently. 6. Basic computer skills and proficiency in Microsoft Office programs. 7. A minimum of 0 years of experience in a customer service or client relations role.

Benefits: 1. Gym membership to promote employee wellness. 2. Free accommodation for part-time employees. 3. Disability insurance coverage for added security.

Working environment: At Telekom Malaysia Berhad, we believe in supporting our employees in both their personal and professional development. We provide opportunities for growth and advancement within the company, as well as a supportive and collaborative work culture.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, age, religion, or any other factor.

Deadline to apply: July 3, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.