Remote Client Service Assistant

Job Description:

We are currently seeking a Remote Client Service Assistant to join our team at Tenaga Nasional Berhad. As a Remote Client Service Assistant, you will be responsible for providing excellent customer service to our clients while working remotely from your location in Malacca City, Melaka, MY. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities:

- Assist clients with inquiries, concerns, and requests via phone, email, or chat - Maintain accurate records of client interactions and transactions - Collaborate with team members to ensure timely and efficient resolution of client issues - Provide support to clients in navigating our products and services - Conduct follow-up calls to ensure client satisfaction and retention - Identify opportunities for upselling or cross-selling products and services - Adhere to company policies and procedures to ensure compliance with regulations - Continuously strive to improve the client experience and exceed expectations

Requirements:

- Passionate about delivering exceptional customer service - Able to work independently and manage time effectively - Strong planning and organizational skills - High emotional intelligence to handle challenging situations with empathy and professionalism - Excellent communication skills, both verbal and written - Proficient in using technology and software systems for client management - Ability to work in a fast-paced environment and adapt to changes quickly

Benefits:

- Remote work flexibility - Travel & spending expenses covered - Paid sick leave

Working Environment:

At Tenaga Nasional Berhad, we believe in pursuing excellence in every endeavor, setting a high standard for achievement. Our team members are encouraged to continuously learn and grow, both personally and professionally. We provide a supportive and inclusive work environment where everyone has the opportunity to thrive.

Deadline to Apply:

Please submit your application by April 26, 2024.

Equal Opportunity Statement:

Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.