Client Service Assistant

Job Description:

We are currently seeking a reliable and resourceful Client Service Assistant to join our team at Genting Group in George Town, Penang. As an Associate Level position, the ideal candidate should have at least 2 years of experience in client service or a related field.

Responsibilities: - Providing excellent customer service to clients through phone, email, and in-person interactions - Managing client inquiries, concerns, and escalations in a timely and professional manner - Assisting clients with account management tasks such as updating information and processing transactions - Collaborating with team members to ensure seamless delivery of services to clients - Utilizing emotional intelligence to understand and address client needs effectively - Participating in decision-making processes to enhance client satisfaction and retention - Maintaining accurate records of client interactions and transactions

Requirements: - 2 years of experience in client service or a related field - Strong emotional intelligence and decision-making skills - Reliable and resourceful mindset to handle various client situations - Excellent communication and interpersonal skills - Ability to work well in a team-oriented environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Free accommodation - Free food - Parental leave

Working Environment: At Genting Group, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and promote a positive work culture that supports professional growth and development.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Genting Group is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.