Client Service Assistant - Work from home

Job Description:

We are seeking a Client Service Assistant to join our team at Petron Malaysia. This part-time, work-from-home position is based in George Town, Penang, and is ideal for individuals with at least 1 year of experience in customer service or client support. As a Client Service Assistant, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring client satisfaction.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with product information, pricing, and order processing. 3. Handle client complaints and resolve issues with empathy and efficiency. 4. Maintain accurate records of client interactions and transactions. 5. Collaborate with internal teams to ensure seamless client experience. 6. Provide feedback to management on client trends and issues. 7. Identify opportunities to upsell or cross-sell products and services to clients.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong negotiation skills to handle client objections and resolve conflicts. 3. Resourceful and able to think creatively to solve problems. 4. Driven and motivated to provide exceptional client service. 5. Ability to work independently and meet deadlines. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in business, marketing, or related field preferred.

Benefits: 1. Relocation allowance for eligible candidates. 2. Profit sharing opportunities based on performance. 3. Company transportation provided for work-related activities.

Working Environment: At Petron Malaysia, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed and grow.

Deadline to Apply: Interested candidates should apply by May 7, 2024.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We welcome and encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.