Client Service Manager

Job Description:

Kossan Rubber Industries Berhad is seeking a part-time Client Service Manager to join our team in Johor Bahru, Johor, MY. As a mid-to-senior level position, we are looking for someone with at least 7 years of experience in client service management. The ideal candidate will possess a strong sense of reliability and independence, along with excellent emotional intelligence and time management skills.

Responsibilities: - Develop and maintain relationships with clients to ensure satisfaction and loyalty - Act as the main point of contact for client inquiries, requests, and concerns - Collaborate with internal teams to ensure timely delivery of services and products - Analyze client feedback and data to identify trends and opportunities for improvement - Provide guidance and support to junior client service team members - Create and implement strategies to increase client retention and upsell opportunities - Monitor and report on key performance indicators related to client satisfaction and revenue

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in client service management - Proven track record of successfully managing client relationships - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficient in Microsoft Office suite and CRM software - Ability to work independently and prioritize tasks effectively

Benefits: - Disability insurance - Visa sponsorship - Remote work flexibility - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status.

Deadline to Apply: June 25, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in client service management, we encourage you to apply for this position. We look forward to welcoming a qualified and dedicated individual to our team at Kossan Rubber Industries Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.