Client Service Manager

Job Description:

Kenanga Investment Bank Berhad is seeking a driven and dedicated Client Service Manager to join our team in Malacca City, Melaka. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in client service management.

Responsibilities: - Act as the main point of contact for clients, building and maintaining strong relationships - Provide excellent customer service and address client inquiries and concerns in a timely manner - Develop and implement client service strategies to meet business objectives - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Conduct research to stay informed about industry trends and client preferences - Create and present reports on client performance and satisfaction - Plan and execute initiatives to improve client retention and satisfaction - Monitor and analyze client feedback to identify areas for improvement

Requirements: - Bachelor's degree in Business Administration or related field - Strong communication and interpersonal skills - Excellent organizational and time management abilities - Proven experience in client service management - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Research and planning skills - Driven and dedicated personality traits

Benefits: - Medical coverage - Paid Time Off (PTO) - Free food

Working Environment: At Kenanga Investment Bank Berhad, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning.

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.