Client Service Manager - Work from home

Job Description:

We are seeking a part-time Client Service Manager to join our team at Eco World Development Group Berhad. This position offers the flexibility to work from home in Kuala Lumpur, MY. As a mid-to-senior level role, the ideal candidate will have at least 6 years of experience in client service management.

Responsibilities: - Serve as the primary point of contact for clients, ensuring exceptional customer service at all times - Build and maintain strong relationships with clients to understand their needs and exceed their expectations - Develop and implement strategies to improve client satisfaction and retention - Collaborate with internal teams to address client issues and provide solutions in a timely manner - Analyze client feedback and data to identify trends and opportunities for improvement - Communicate regularly with clients to provide updates and gather feedback on their experience

Requirements: - Proven track record in client service management, with at least 6 years of experience - Strong communication and interpersonal skills to effectively engage with clients and internal teams - Driven and hardworking personality traits to drive success in a remote work environment - Creative thinking and analytical skills to develop innovative solutions and strategies - Ability to work independently and manage multiple tasks efficiently - Bachelor's degree in a relevant field preferred

Benefits: - Company-provided equipment for remote work - Free food and snacks for virtual team meetings - Medical coverage for eligible employees

Working Environment: At Eco World Development Group Berhad, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide the best service and support to our clients.

Deadline to Apply: 2024-07-04

Equal Opportunity Statement: Eco World Development Group Berhad is an equal opportunity employer and welcomes all qualified candidates to apply for this position without regard to race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.