Client Service Officer

Job Description:

We are seeking a passionate and adaptable Client Service Officer to join our team at Tenaga Nasional Berhad in Johor Bahru, Johor, MY. As an Associate Level professional with at least 4 years of experience, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: 1. Responding to client inquiries and resolving any issues in a timely and professional manner. 2. Building and maintaining strong relationships with clients to ensure their satisfaction. 3. Providing accurate information about our products and services to clients. 4. Collaborating with other departments to address client needs and concerns. 5. Managing client accounts and maintaining accurate records of interactions. 6. Identifying opportunities to upsell or cross-sell products and services to clients. 7. Meeting and exceeding sales targets and performance goals. 8. Providing regular reports on client feedback and satisfaction levels. 9. Keeping up-to-date with industry trends and best practices in client service.

Requirements: 1. At least 4 years of experience in a client service role. 2. Strong communication skills both written and verbal. 3. Excellent attention to detail and organizational skills. 4. Ability to adapt to changing circumstances and work effectively under pressure. 5. Passion for providing exceptional customer service. 6. Ability to work independently and as part of a team. 7. Knowledge of the energy industry is a plus.

Benefits: 1. Free accommodation for part-time employees. 2. Free food during work hours. 3. Joining bonus for new employees. 4. Opportunity to work in a vibrant and joyful work environment.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 6, 2024.

Join us and be a part of our team dedicated to providing exceptional client service at Tenaga Nasional Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.