Client Service Officer

Job Description:

Sapura Energy Berhad is seeking a passionate and resourceful Client Service Officer to join our team in George Town, Penang, MY. As an Associate Level role, the ideal candidate will have a minimum of 4 years of experience in client service or a related field.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. - Work closely with internal teams to ensure client satisfaction and resolve any issues that may arise. - Develop and maintain strong relationships with clients to ensure retention and loyalty. - Assist in the development and implementation of client service strategies to improve overall customer experience. - Conduct regular client meetings to gather feedback and provide updates on products or services. - Collaborate with the sales team to identify new business opportunities and promote additional services to existing clients.

Requirements: - Bachelor's degree in Business Administration or a related field. - Proven experience in client service, customer relations, or a similar role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and prioritize in a fast-paced environment. - Adaptability and flexibility to meet changing business needs. - Previous experience in project management is preferred.

Personality traits: - Passionate about providing exceptional client service. - Resourceful in finding solutions to meet client needs.

Soft skills: - Adaptability to handle changing client demands and preferences. - Proficient in project management to oversee client service initiatives.

Benefits: - Travel opportunities for client meetings or company events. - Free accommodation during business trips or training sessions. - Joining bonus for new hires.

Working environment: At Sapura Energy Berhad, we cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, innovation, and continuous learning to drive success in the industry.

Equal opportunity statement: Sapura Energy Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.