Client Service Officer

Job Description:

We are looking for a motivated and driven Client Service Officer to join our team at Malaysia Airlines Berhad in Johor Bahru, Johor. As a Client Service Officer, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner. You will also be responsible for building and maintaining strong relationships with clients to increase customer satisfaction and loyalty.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues that may arise - Provide assistance and support to clients with booking flights, making changes to reservations, and other related activities - Build and maintain strong relationships with clients to understand their needs and preferences - Collaborate with internal teams to ensure seamless communication and coordination on behalf of the client - Maintain accurate and up-to-date records of client interactions and transactions - Identify opportunities to upsell or cross-sell additional services to clients to increase revenue - Stay up-to-date on industry trends and developments to provide clients with the most relevant information - Continuously strive to improve the overall customer experience and satisfaction

Requirements: - Minimum of 3 years of experience in a similar client service role - Strong emotional intelligence and ability to empathize with clients - Excellent presentation skills to effectively communicate with clients - Motivated and driven to achieve customer satisfaction and business goals - Ability to adapt to a fast-paced and dynamic work environment - Strong organizational and time management skills - Proficiency in Microsoft Office Suite and CRM software - Excellent verbal and written communication skills - Bachelor's degree in a related field is preferred

Benefits: - Paid sick leave - Vision insurance - Parental leave - Opportunities for career growth and development

Working Environment: At Malaysia Airlines Berhad, we prioritize an environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We encourage innovation, collaboration, and personal growth to help our employees succeed in their roles.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.