Client Service Officer - Work from home

Job Description:

As a Client Service Officer at PPB Group Berhad, you will be responsible for providing exceptional customer service to clients while working from home. In this part-time entry-level position, you will play a vital role in maintaining client relationships and ensuring their satisfaction.

Responsibilities: 1. Respond promptly to client inquiries via phone, email, or chat. 2. Assist clients with account setup, troubleshooting, and general inquiries. 3. Keep accurate records of client interactions and transactions. 4. Proactively identify and address client needs to enhance their overall experience. 5. Collaborate with internal teams to resolve client issues or escalate as needed. 6. Stay up-to-date on company products, services, and policies to effectively assist clients. 7. Follow company protocols for data security and privacy when handling client information.

Requirements: 1. 1 year of experience in a customer service or client support role. 2. Strong communication skills and the ability to effectively interact with clients. 3. Driven and adaptable personality traits to excel in a remote work environment. 4. Excellent research skills to quickly find solutions or information for clients. 5. Proficiency in time management to balance multiple client requests efficiently.

Benefits: 1. Paid sick leave to ensure employees can prioritize their health. 2. Parental leave options for new parents to balance work and family. 3. Life insurance coverage for added peace of mind.

Working Environment: At PPB Group Berhad, we strive to cultivate a sense of ownership and responsibility at every level of the organization. As a Client Service Officer, you will have the opportunity to take initiative, solve problems, and contribute to a positive work culture from the comfort of your own home.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-02

Join our team as a Client Service Officer and make a difference in the lives of our clients while enjoying the flexibility of working from home. Apply now to be part of a dynamic and supportive environment at PPB Group Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.