Client Service Specialist

Job Description:

Proton Holdings Berhad is seeking a part-time Client Service Specialist to join our team in George Town, Penang, Malaysia. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Act as a primary point of contact for clients, providing exceptional customer service and building strong relationships. 2. Assist clients with inquiries, complaints, and feedback, resolving issues in a timely and professional manner. 3. Manage client accounts, ensuring accuracy of information and maintaining up-to-date records. 4. Collaborate with internal teams to coordinate client requests and ensure a seamless experience. 5. Proactively identify opportunities to upsell products or services to clients and contribute to revenue growth. 6. Conduct regular follow-ups with clients to gather feedback and ensure satisfaction with our services. 7. Stay updated on industry trends and best practices to enhance client service delivery.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field preferred. 2. Proven experience in customer service or client management roles. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Hardworking and confident personality traits. 7. Strong teamwork and collaboration skills.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid sick leave for part-time employees. 3. Opportunities for training and professional development.

Working Environment: Joining Proton Holdings Berhad means becoming a part of a company that transcends borders, promoting collaboration on a global scale. We value diversity and inclusivity, creating an environment where all employees can thrive and excel in their careers.

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Apply by the deadline of May 18, 2024, to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.