Client Service Specialist

Job Description:

As a Client Service Specialist at Astro Malaysia Holdings Berhad in Johor Bahru, Johor, Malaysia, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for clients who have inquiries, complaints, or require assistance with our products and services.

Responsibilities: 1. Interact with clients via phone, email, and in-person to provide information about products and services and resolve any issues or concerns. 2. Manage client accounts and ensure they are up to date with accurate information. 3. Collaborate with other team members to ensure excellent service delivery to clients. 4. Identify opportunities to upsell or cross-sell products and services to clients. 5. Document client interactions and feedback to improve processes and services. 6. Stay up to date on industry trends and competitor activities to provide the best possible service to clients. 7. Contribute to team meetings and brainstorming sessions to drive innovation and growth within the company.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Motivated and hardworking individual who is dedicated to providing exceptional service to clients. 3. Excellent teamwork and communication skills to collaborate effectively with team members. 4. Ability to think creatively and innovatively to solve problems and improve processes. 5. Proficiency in Microsoft Office and CRM software. 6. Fluency in English and Malay languages. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Profit sharing opportunities. 2. Paid overtime. 3. Training and professional development opportunities to enhance skills and knowledge. 4. A working environment that encourages curiosity and questioning to fuel innovation and growth.

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

Join our team at Astro Malaysia Holdings Berhad and be part of a dynamic and innovative company that values customer service and growth. Apply now to become a Client Service Specialist and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.