Remote Client Service Specialist

Job Description:

We are looking for a Remote Client Service Specialist to join our team at Hilton in George Town, Penang, MY. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients remotely. This position is part-time and entry-level, requiring at least 1 year of experience in a customer service role.

Responsibilities: 1. Provide excellent customer service to clients via phone, email, and other remote communication channels. 2. Assist clients with reservations, inquiries, and feedback in a timely and professional manner. 3. Solve any problems or concerns that clients may have, ensuring their satisfaction. 4. Collaborate with other team members to streamline processes and improve customer experience. 5. Maintain accurate records of client interactions and transactions in the system. 6. Stay up-to-date on Hilton's policies, promotions, and services to provide accurate information to clients. 7. Handle any escalated client issues with empathy and professionalism.

Requirements: 1. Hardworking and dedicated individual with a passion for customer service. 2. Excellent problem-solving skills and ability to work well under pressure. 3. Strong cooperation and teamwork skills to collaborate effectively with colleagues. 4. Proficiency in using technology and communication tools. 5. Ability to multitask and prioritize tasks effectively. 6. Excellent written and verbal communication skills. 7. Previous experience in customer service preferred.

Benefits: - Visa sponsorship - Joining Bonus - Free accommodation

Working Environment: At Hilton, we strive to build strong connections with our team members and treat them like an extended family. We value teamwork, collaboration, and a positive work culture where everyone can thrive.

Deadline to Apply: Please apply by July 3, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to provide equal opportunities for all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.