Client Service Specialist - Work from home

Job Description:

As a Client Service Specialist at Malaysia Airports Holdings Berhad, you will be responsible for providing exceptional customer service to clients while working from the comfort of your own home in Johor Bahru, Johor, Malaysia. This part-time position at the Associate Level requires at least 3 years of experience in a client-facing role.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address inquiries, resolve issues, and provide support. 2. Manage client relationships and ensure high levels of customer satisfaction. 3. Document client interactions and update customer profiles in the company database. 4. Collaborate with internal teams to coordinate client requests and deliver solutions in a timely manner. 5. Identify opportunities to upsell or cross-sell products and services to existing clients. 6. Stay updated on industry trends and best practices to enhance the overall client experience.

Requirements: 1. Adaptable and confident personality traits to effectively navigate various client situations. 2. Strong emotional intelligence and people management skills to build rapport with clients. 3. Experience in a customer service or client service role for at least 3 years. 4. Excellent communication skills in English and Bahasa Malaysia. 5. Proficient in using Microsoft Office and CRM software. 6. Ability to work independently and manage time effectively in a remote work environment.

Benefits: 1. Paid overtime for additional work hours beyond the part-time schedule. 2. Employee discounts on products and services offered by Malaysia Airports Holdings Berhad. 3. Gym membership reimbursement to promote employee well-being.

Working Environment: At Malaysia Airports Holdings Berhad, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and continuous improvement in our work culture.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or any other protected classification. We welcome individuals from diverse backgrounds to join our team and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.