Client Service Specialist - Work from home

Job Description: As a Client Service Specialist at Axiata Group Berhad, you will be responsible for providing exceptional customer service and support to clients while working remotely from your home in Johor Bahru, Johor, MY. In this part-time Associate Level position, you will leverage your 4 years of experience to effectively communicate with clients, resolve issues, and ensure client satisfaction.

Responsibilities: - Communicate with clients via phone, email, and chat to address inquiries and concerns - Provide support and guidance to clients on products and services offered by the company - Document all client interactions and maintain accurate records in the database - Collaborate with internal teams to escalate and resolve complex client issues - Proactively identify opportunities to improve client satisfaction and retention - Stay updated on industry trends and best practices to better serve clients

Requirements: - 4 years of experience in customer service or a related field - Resilient and resourceful personality traits - Strong communication and interpersonal skills - Creativity in problem-solving and decision-making - Ability to work independently and prioritize tasks effectively - High-speed internet connection and a dedicated workspace at home - Excellent time management and organizational skills

Benefits: - Company transportation for occasional in-person meetings or training sessions - Company-provided equipment such as a laptop, headset, and any necessary software - Paid sick leave for times when you are unable to work due to illness

Working Environment: At Axiata Group Berhad, we value continuous learning and adaptability in order to stay ahead in a rapidly changing world. You will have access to resources and training opportunities to enhance your skills and knowledge as a Client Service Specialist.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

Deadline to Apply: July 3, 2024

Join our team as a Client Service Specialist and make a positive impact on our clients' experience with Axiata Group Berhad. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.