Remote Client Support Assistant

Job Description:

Celcom Axiata Berhad is seeking a Remote Client Support Assistant to join our team in George Town, Penang on a part-time basis. This entry-level position requires at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Provide remote assistance to clients via phone, email, and chat. 2. Address client inquiries and resolve issues in a timely and efficient manner. 3. Collaborate with internal teams to ensure client needs are met. 4. Document client interactions and maintain accurate records. 5. Conduct analysis to identify trends and opportunities for improvement. 6. Stay up-to-date on company products and services to provide accurate information to clients. 7. Adhere to company policies and procedures to ensure consistent service delivery. 8. Assist with special projects and initiatives as needed.

Requirements: 1. Driven personality with a strong work ethic. 2. Confidence in dealing with clients and problem-solving. 3. Excellent communication skills, both verbal and written. 4. Strong analytical skills to assess and address client needs. 5. Ability to work independently and effectively in a remote environment. 6. Proficiency in Microsoft Office and CRM software. 7. Availability to work evenings and weekends as needed. 8. Prior experience in a customer service role is preferred.

Benefits: 1. Paid overtime for exceeding work hours. 2. Profit sharing opportunities based on performance. 3. Training and professional development to enhance skills and career growth.

Working Environment: At Celcom Axiata Berhad, we prioritize understanding and empathy in all interactions with clients and colleagues. Our team values collaboration, integrity, and a customer-centric approach to service.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and welcomes all qualified candidates to apply, regardless of race, gender, age, religion, or disability status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-07-22

Join our team and make a difference in the lives of our clients with your exceptional client support skills!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.