Client Support Assistant - Work from home

Job Description:

Nestlé Malaysia is seeking a Client Support Assistant to join our team on a part-time basis, working remotely from home. As a Client Support Assistant, you will be responsible for providing excellent customer service to our clients, resolving their inquiries and issues in a timely and efficient manner. This role requires a high level of energy and passion for helping others, as well as strong soft skills such as leadership and critical thinking.

Responsibilities: - Respond to client inquiries via phone, email, and online chat - Resolve client issues and complaints in a professional and timely manner - Assist clients with product information, orders, and account management - Coordinate with internal teams to provide solutions for client needs - Maintain accurate records of client interactions and transactions - Continuously strive to improve the client support process and overall customer satisfaction

Requirements: - Minimum of 2 years of experience in a customer support role - Energetic and passionate about providing excellent customer service - Strong leadership skills and ability to think critically - Excellent communication and problem-solving skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Profit sharing opportunities - Remote work flexibility - Disability insurance coverage - Opportunity to work for a leading global company

Working Environment: At Nestlé Malaysia, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we encourage open communication and teamwork to achieve our goals.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status. All qualified applicants will receive consideration for employment without regard to any of the above factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.