Client Support Assistant - Work from home

Job Description:

We are seeking a reliable and dedicated Client Support Assistant to join our team at YTL Corporation Berhad. This is a part-time position that can be done from the comfort of your own home in Malacca City, Melaka, Malaysia. As an Associate Level position, we require a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with product inquiries, issues, and escalations - Manage client accounts and update information as necessary - Work closely with the sales team to ensure seamless client interactions - Maintain accurate records of client interactions and transactions - Collaborate with other team members to improve overall customer satisfaction - Handle any client complaints or feedback in a professional and timely manner

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and in a team environment - Experience with CRM software is a plus - Proficiency in Microsoft Office suite - Bachelor's degree in a related field is preferred - Reliable internet connection and a quiet workspace at home

Personality traits: reliable, dedicated Soft skills: cooperation, emotional intelligence

Benefits: - Paid sick leave - Training and professional development opportunities - Remote work flexibility

Working environment: At YTL Corporation Berhad, we value our employees and provide opportunities for unlimited personal and professional growth. We foster a supportive and collaborative work environment where everyone's input is valued.

Equal opportunity statement: YTL Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.