Client Support Manager

Job Description:

We are looking for a dedicated and adaptable Client Support Manager to join our team at Dialog Group Berhad in Johor Bahru, Johor, MY. As an Associate Level position, we require a candidate with at least 5 years of experience in a similar role.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Provide support and guidance to clients on the use of our products or services - Collaborate with internal teams to ensure timely resolution of client issues - Develop and maintain strong relationships with clients to ensure customer satisfaction and retention - Analyze client feedback to identify areas for improvement and implement strategies to enhance client experience - Prepare and deliver reports on client support activities and performance metrics

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client support or a similar role - Strong communication and interpersonal skills - Creativity and critical thinking to solve complex client issues - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office suite and CRM software

Personality Traits: - Dedicated: Commitment to providing excellent support to clients - Adaptable: Willingness to adjust and pivot in response to changing client needs

Soft Skills: - Creativity: Ability to think outside the box to find solutions for clients - Critical Thinking: Analytical skills to assess client situations and develop appropriate responses

Benefits: - Profit sharing opportunities - Parental leave benefits - Travel and spending expenses covered

Working Environment: Our company culture values leadership that promotes inclusivity and mentorship. We strive to cultivate a supportive and collaborative work environment where all employees can thrive.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-11

We look forward to receiving your application and potentially welcoming you to our team at Dialog Group Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.