Client Support Manager

Job Description:

Nestlé Malaysia is seeking a dynamic and experienced Client Support Manager to join our team in Johor Bahru, Johor. As a Client Support Manager, you will be responsible for managing and maintaining strong relationships with our clients, ensuring their satisfaction and addressing any issues or concerns they may have.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong, long-lasting client relationships - Work closely with internal teams to ensure client needs are met and issues are resolved promptly - Provide product and service information to clients - Monitor client satisfaction and proactively address any potential issues - Collaborate with sales and marketing teams to drive growth and retention - Analyze client feedback and data to identify areas for improvement

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in client support or a similar role - Excellent communication and interpersonal skills - Strong decision-making abilities - Ability to work independently and adapt quickly to changing environments - Proficient in Microsoft Office Suite and CRM software - Ability to thrive in a fast-paced, dynamic work environment

Personality traits: - Adaptable - Independent

Soft skills: - Decision-making - Adaptability

Benefits: - Paid sick leave - Life insurance - Paid Time Off (PTO)

Working environment: We thrive in an environment that embraces and navigates change seamlessly, where teamwork, innovation, and collaboration are highly valued.

Deadline to apply: 2024-05-29

Equal opportunity statement: Nestlé Malaysia is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome and encourage qualified candidates of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.