Client Support Manager

Job Description: Sime Darby Berhad is seeking a part-time Client Support Manager to join our team in George Town, Penang, MY. As an Associate Level position, we are looking for someone with at least 5 years of experience in customer service. The ideal candidate will be confident, energetic, have excellent planning and communication skills, and thrive in a fast-paced environment.

Responsibilities: - Manage client relationships and act as the primary point of contact for all client inquiries - Coordinate with internal teams to ensure timely and effective resolution of client issues - Develop and implement client support strategies to improve overall customer satisfaction - Provide training and guidance to junior team members on client support best practices - Monitor and analyze client feedback to identify areas for improvement - Collaborate with sales and marketing teams to identify new business opportunities - Prepare regular reports on client support metrics and performance

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in client support or customer service - Strong planning and organizational skills - Excellent communication and interpersonal abilities - Proficiency in CRM software and Microsoft Office suite - Ability to work under pressure and meet tight deadlines - Fluency in English and Malay

Benefits: - Dental insurance - Vision insurance - Company transportation

Working Environment: At Sime Darby Berhad, we flourish in a culture that embraces change and responds resiliently. We value collaboration, innovation, and continuous improvement. As a Client Support Manager, you will have the opportunity to contribute to our dynamic and growing team.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.