Client Support Manager - Work from home

Job Description:

We are seeking a dynamic and experienced Client Support Manager to join our team at Padini Holdings Berhad. This is a part-time position with the opportunity to work from home in Kuala Lumpur. The ideal candidate will have at least 6 years of relevant experience in client support roles.

Responsibilities: - Act as the main point of contact for clients, addressing their concerns and inquiries in a timely and professional manner - Manage client accounts and ensure customer satisfaction through effective communication and problem-solving skills - Coordinate with various internal teams to ensure client needs are met and issues are resolved promptly - Provide guidance and support to a team of client support representatives - Analyze customer feedback and data to identify areas for improvement in the client support process - Develop and implement strategies to enhance client relationships and exceed customer expectations - Keep abreast of industry trends and best practices in client support to continuously improve processes

Requirements: - 6+ years of experience in client support or a related field - Proven track record of managing client relationships and delivering exceptional customer service - Strong communication and interpersonal skills - Motivated and resourceful personality traits - Ability to cooperate and work effectively in a team environment - Adaptability to changing priorities and business needs - Experience with CRM systems and other client support tools - Bachelor's degree in business administration or a related field preferred

Benefits: - Paid overtime - Visa sponsorship for eligible candidates - Medical coverage

Working Environment: At Padini Holdings Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is committed to supporting each other and achieving success together.

Equal Opportunity Statement: Padini Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.